Contact the editorial team
Contact the Calverley Timber Works team
Have a question about managing joint discomfort at home, or spotted something on the site that needs fixing? Send it over. We read everything that arrives, and corrections get acted on faster than you'd expect from a small editorial team.
- Write to us
- Use the form below or the email address on this page.
- Reading time
- New messages are read within a few working days.
- What we are
- An independent UK editorial resource. We do not sell products.
Reach the team directly
- Email: [email protected]
- Phone: +44 1273 338975
- 14 Calverley Road, Tunbridge Wells, Kent TN1 2TH, United Kingdom
- Monday to Friday, 9:00 AM – 6:00 PM. Saturday, 10:00 AM – 2:00 PM.
Before you write
What we can help with, and what we can't
We're happy to hear about anything on the site: a page that wasn't clear, an aid we've described badly, a link that's broken, or a topic you think we've missed. Suggestions for new guides are genuinely useful, because they tell us what people are searching for and not finding.
We also welcome notes from carers and family members. A lot of the practical questions come from someone helping a parent or partner, and those perspectives are underrepresented in what's published elsewhere.
We can't give medical advice, and we won't try. If your question is about your own situation, what a symptom means, or whether to change something a clinician told you, that needs a GP, pharmacist, or physiotherapist, not an editor.
We'll still point you toward the right page if we have one. Often the most useful thing we can do is help you prepare for the appointment you're already going to have.
How to write to us
A short message is fine. If your question is about a particular page, mentioning the page name speeds things up. Ten lines are enough — you don't need to write a formal letter.
If you're reporting a correction, a link to the page and the sentence in question is all we need. You don't have to explain why, though it helps if you do.
We don't sell anything, so we can't check stock, pricing, or delivery for any product mentioned on the site. Those questions go to the retailer or manufacturer.
Still weighing up which guide to start with? The home page sets out the full picture of natural joint care at home, and Daily Living Aids for Hands and Home covers the everyday tools readers ask about most.
What happens next
We read it
We aim to read new messages within a few working days. Every note is opened, including the ones that only point out a typo.
We change what needs changing
If your note leads to a change, we'll usually make it and reply to confirm, so you know the correction landed.
We answer honestly
If we can't help, we'll say so plainly rather than leaving you hanging. You'll get a straight answer either way.
A note on privacy
Any personal data you send through the contact form is used to read and respond to your message. That's it. No marketing, no sharing with product brands, no sale of anything.
We don't add people to mailing lists or pass messages to third parties. The privacy policy explains exactly what happens to your details when you send a form.
If you'd rather look before you write, our About Calverley Timber Works page explains who writes the guides and how corrections and new suggestions get handled.
Where our office is
Our small editorial office sits on Calverley Road in Tunbridge Wells. Post arrives here, and the phone is answered during working hours. There is no shopfront and nothing is sold from this address, so please call or email before travelling.
Calverley Timber Works
14 Calverley Road
Tunbridge Wells, Kent TN1 2TH
United Kingdom
- Monday to Friday, 9:00 AM – 6:00 PM
- Saturday, 10:00 AM – 2:00 PM · closed on Sunday
The pin marks the Calverley Road address. Parking on nearby streets is limited, and the closest public car parks are a short walk away — if you plan to visit, call first so someone is free to meet you.
Common questions
Short answers to the things readers ask most before sending a message.
See our editorial approachCan you tell me which aid would suit my situation?
No, and we won't guess. Our guides describe what each kind of aid does and how people tend to use it at home, but matching an aid to one person's circumstances is a conversation for a GP, pharmacist, or physiotherapist. What we can do is help you turn that conversation into useful questions.
Do you sell the products mentioned on the site?
No. We don't sell anything, take orders, or hold stock. Questions about price, availability, sizing, or delivery go to the retailer or manufacturer you're buying from. If a product page we link to has moved or a description no longer matches what you see, tell us and we'll fix the reference.
How long should I wait for a reply?
We aim to read new messages within a few working days. Replies take longer when a question needs checking against a source or a page needs editing, and shorter for a straightforward correction. If a week passes and you've heard nothing, send the note again — it has probably slipped past us rather than been ignored.
Can I suggest a topic for a new guide?
Please do. Suggestions tell us what people are searching for and not finding, which is more useful than any keyword list. A sentence about the situation you're in — a morning routine that's stopped working, a kitchen task that's become awkward — is usually enough for us to judge whether we can cover it well.
Will you share my email address with anyone?
No. Your details are used to read and answer your message and nothing else. We don't run a mailing list, we don't pass messages to brands, and we don't sell data. The privacy policy sets out the full detail.
Not sure where to start?
If you'd rather read before writing, these are the guides readers mention most when they get in touch. They cover the practical side of natural joint care at home, from gentle daily movement to the aids that make ordinary tasks easier — and each page says plainly where home routines stop being enough.
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Low-Impact Movement at Home
Gentle routines for stiff mornings, and how to pace them through the day.
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Warmth, Compression and Support Aids
What heat, support and compression do at home, and when each one suits a routine.
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Daily Living Aids for Hands and Home
Reachers, jar openers and grip aids, described by what they actually solve.
If something on those pages doesn't match what you're seeing at home, that's exactly the kind of note we want. Telling us which guide and which sentence saves us time and gets the fix out faster.
