Privacy Policy

Data Controller

The data controller responsible for your personal details is Calverley Timberworks, located at 34 The Calls, Leeds, LS2 7EW, United Kingdom. You can contact our data lead directly by post at this address or through our workshop contact form.

Legal framework

We handle personal records under UK GDPR and the Data Protection Act 2018 and relevant regulations in United Kingdom. If statutory terms conflict with this document, legal statute takes precedence.

Data Collected Through the Request Form and by Phone

When you submit an estimate request or ring our bench, we collect your name, your telephone number, your collection address in the Leeds area, your email address, and any photographs or descriptions you share of your furniture.

Purposes and Legal Basis

We process this information solely to provide accurate timber repair estimates, arrange furniture collections, complete the restoration work, and issue your invoice. The lawful basis for this processing is the performance of a service contract or taking steps at your request prior to entering into one.

Storage Period

We keep customer contact details and job worksheets for six years following the completion of work to comply with UK tax recording legislation and our twelve-month workmanship guarantee. After this statutory period expires, paper files are shredded and digital records are permanently erased.

Sharing With Staff and Subcontractors

Your personal data is handled only by our workshop craftsmen and dedicated transport drivers. We do not sell your personal data or provide it to third-party marketing companies under any circumstances.

Your Rights and How to Exercise Them

Under UK data protection law, you have the right to request access to the personal data we hold about you, request the correction of inaccurate records, or request the deletion of your contact details once legal retention duties are met. To exercise these rights, write to our workshop at 34 The Calls, Leeds, LS2 7EW.

Questions about this policy

Write to [email protected] or ring +44 113 797 0893 during Mon-Fri 08:15-16:30. We reply to all messages within one business day.

Merchant

Calverley Timberworks Ltd.

Registered address

34 The Calls, Leeds, LS2 7EW, United Kingdom

Email

[email protected]

Phone

+44 113 797 0893

Working hours

Mon-Fri 08:15-16:30

Registration

Company No. 12109051